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Privacy Policy

Last updated: October 20, 2026

This Privacy Policy explains how Voltipay LLC ("Voltipay", "we", "us") collects, uses and shares information when you use voltipay.io and the Voltipay app (the "Service"), and the choices you have.

Information we collect

Information you give us

  • Account details: your name, email address, phone number, address, and the Wallet ID you choose.
  • Gift links: the note you add to a link. If you pay someone's gift link, the email address and message you enter.
  • Messages you send us, such as support requests.

Information created when you use the Service

  • Your wallet address and your transaction history (amounts, dates, counterparties, status, payment method and partner used).
  • Rewards activity from Earn tasks.
  • Technical data such as IP address, device and browser type, and basic logs, which we use for security, fraud prevention and limiting abuse.
  • Settings saved on your device (for example your theme and last payment choice). These stay in your browser's storage; we don't use advertising cookies or third-party ad trackers.

Information from partners

  • From Privy: confirmation that you signed in and the wallet linked to your account.
  • From Meld and our payment partners: the status, amount, fees and reference of your add-money and cash-out transactions. Identity documents you give a payment partner are collected and kept by that partner, not by Voltipay.
  • From Earn partners: whether you completed a task.

How we use your information

  • To create and run your account, show your balance and history, and process transfers and gifts.
  • To connect you with payment partners when you add money or cash out.
  • To keep the Service and our users safe, including detecting fraud and abuse and enforcing our Terms.
  • To provide support and send you important service messages.
  • To comply with legal obligations and respond to lawful requests.
  • To understand and improve the Service.

We don't sell your personal information, and we don't share it for targeted advertising.

Who we share information with

  • Other users, as part of the Service: your name and Wallet ID are shown to people you pay or who pay you; your name, Wallet ID and link note are shown on your gift links.
  • Service providers who run the Service for us: Privy (sign-in and wallets), Supabase (database), Vercel (hosting), and Meld (payment connections).
  • Payment partners you choose (for example Transak, MoonPay, Banxa or Mercuryo), who receive what they need to process your payment and verify your identity under their own privacy policies.
  • Earn partners, to confirm task completion.
  • Authorities or others when required by law, or to protect the rights, property or safety of Voltipay, our users or others.
  • A buyer or successor if Voltipay is involved in a merger, acquisition or sale of assets.

Public network records. Transfers are recorded on the Polygon network, where wallet addresses and amounts are publicly visible and can't be deleted. The network doesn't show your name, but someone who knows your wallet address may be able to see its activity.

How long we keep information

We keep account and transaction records while your account is open and afterwards as long as needed for legal, tax, accounting, fraud prevention and dispute purposes (typically up to 7 years for financial records). Unpaid gift attempts and technical logs are kept for shorter periods. When information is no longer needed, we delete or anonymize it.

Security

You sign in with one-time codes instead of passwords, your wallet is secured by Privy, and our database can only be accessed by our servers. No system is perfectly secure, so please keep your email account and phone secure and contact us right away if you notice anything unusual. Voltipay will never ask for your sign-in code.

Your choices and rights

  • You can view and update your profile details in the app.
  • You can ask us for a copy of your information, to correct it, or to delete your account by emailing support@voltipay.io. Some information must be kept for legal reasons, and public network records can't be deleted.
  • Depending on where you live (for example California and other U.S. states, or the EU/UK), you may have additional rights, such as to know what we collect, to opt out of certain sharing, or to complain to a data protection authority. We won't treat you differently for using these rights.
  • We'll respond within the time required by law and may need to verify your identity first.

Children

Voltipay is only for people 18 and older. We don't knowingly collect information from children. If you think a child has given us information, contact us and we'll delete it.

International users

Voltipay is based in the United States, and our service providers may process information in the U.S. and other countries. By using the Service, you understand that your information may be transferred to and processed in those countries.

Changes to this policy

We may update this Privacy Policy. We'll post the new version here with a new "Last updated" date and tell you about important changes in the app or by email.

Contact

Voltipay LLC
30 N Gould St, STE R, Sheridan, WY 82801, USA
support@voltipay.io